Where is my order?
You want to know where your order is and when it will arrive. To help you, we have created a detailed guide that shows you how to quickly and easily check the shipping status of your delivery.
- To view the current status of your order, you can check your emails. We will send you a payment and shipping confirmation by email that informs you about the progress of your order.
- If you have a customer account, you can log in and check the status of your order there. This feature is not available for guest orders.
Can I track my package using the tracking number?
Every order you place with us is assigned a unique tracking number, also called a shipment number. Once your shipment has left our warehouse, we will send you this number by email. This way, you can always find out where your package currently is. With this tracking number, you have the option to track the status of your delivery directly on the website of the respective shipping provider. This way, you always receive up-to-date information about where your package is and when it is expected to arrive. Among other things, you will find out the estimated delivery date and receive notifications if your package has been redirected or is ready for collection.
You can enter your tracking number on the official DHL website and check the current status here: https://www.dhl.de/.
What should I do if my package is redirected or I receive a collection notice?
If your package is redirected or cannot be delivered, you will receive corresponding information and instructions from the shipping provider. These usually include details about the nearest collection point and a deadline within which you can collect your package there. Unfortunately, we have no influence on the behaviour of the shipping provider. Please follow the instructions in the notification carefully to receive your delivery without any problems. This ensures that you receive your package quickly and easily.