We apologise for the delay in your delivery. This article explains how to check the status of your delayed order at welovebags.com and what steps you can take if your parcel has not yet arrived.
Delayed Delivery – How Should I Act?
If your order is delayed beyond the expected delivery date (usually 1–5 working days), we will assist you with tracking it.
Checking the Status of Your Delivery
Log in to your customer account to check the order status. This feature is only available to logged-in users, or use the tracking number from the shipping confirmation email in the DHL tracking.
Unfortunately, we have no influence on parcels that are already out for delivery.
Check the nearest branch, parcel locker, or neighbours – often the parcel is already there for collection (please observe the collection deadline).
What Are Other Common Causes of a Delay?
- Check your delivery address and make sure it is easily accessible for the delivery person
- Look with neighbours or at parcel lockers.
- Keep an eye on emails/DHL app and activate push notifications if necessary to receive up-to-date information.
My Parcel Is Still Missing – What Now?
If the parcel remains untraceable, you can contact customer service in case of significant delivery delays. An investigation with the shipping provider can be initiated no earlier than 5 working days (within Germany) or 10 working days (outside Germany).
Contact our support via the contact form.