We apologise for the delay in your delivery. This guide will help you track the status of your delayed order and provide tips on how to proceed.
Delayed Delivery – What You Should Know
In the event of delivery delays, we work closely with our logistics partner DHL to get your order to you as quickly as possible. Here you will learn how to check the status of your shipment yourself and what steps to take if you encounter further problems.
Step 1: Use Parcel Tracking
Click the link in your shipping confirmation email to access DHL’s parcel tracking. There you can see the current status of your delivery in real time. Alternatively, you can manually enter the tracking number at https://www.dhl.de to check the status of your shipment.
Step 2: Understand the Tracking Status
Is your parcel already with a neighbour or at a parcel locker?
We have prepared an overview of the different shipment statuses for you: Track my shipment status
This can provide valuable clues as to the whereabouts of your package.
Step 3: Contact Customer Service
If you have further questions or problems with your delivery, our friendly customer service team is always happy to assist you. Contact us and describe your issue. We will do everything we can to find a quick solution for you.
Additional Tips and Information
- Regularly check the shipment status via DHL parcel tracking
- Keep your shipping confirmation and tracking number safe
- Pay attention to any notices or notifications from DHL or welovebags.com
Also check your email provider’s spam folder - Inform us promptly if the delivery is significantly delayed or not delivered