This article explains what to do if you have received the wrong quantity of items in your order.
I received fewer items than I ordered. What should I do?
First, check whether smaller items might have been packed inside larger items. For sustainability reasons, we try to avoid sending additional packages. For example, small accessories may be inside a larger bag or a smaller suitcase hidden inside a bigger suitcase. This is a common reason why it may seem like you received fewer items.
Additional tips to avoid delivery issues
- Carefully check the delivery note included with the shipment
- Keep all packaging and shipping documents until the delivery has been fully checked
I have carefully checked the delivery, what should I do now?
If, after this thorough check, you still believe fewer items were delivered than ordered, please contact our customer service. Our team will be happy to assist you in resolving the matter.