Despite the utmost care and the high quality of our products, items may be missing or damaged in a delivery. We are happy to assist you in resolving the issue quickly. Please note that the following steps are required to submit your complaint correctly and completely.
What information is needed for a complaint?
To process your complaint as efficiently as possible, we require a detailed description of the missing or damaged items. Please provide us with the following information via the Claim Centre:
- Manufacturer
- Model number
- Colour
- Size
- Other identifying features
Please also include a copy of the invoice or other proof of purchase. If the order was shipped in multiple packages, please specify which items were in the affected package.
Step-by-step submission of the complaint
- Gather all the above-mentioned information and documents.
- Use the secure online portal of welovebags.com at https://service.welovebags.com/hc/requests/new?ticket_form_id=45956121305105 to submit your complaint.
- Complete the complaint form fully in the online portal and upload all required evidence.
- Submit the complaint and keep a confirmation of receipt.
What happens after reporting?
Our customer service will review your information and will contact you if necessary to clarify further details. The goal is to offer you a suitable solution as quickly as possible. welovebags.com stands for reliability and customer satisfaction – therefore, we treat your complaint with the highest priority.