If you want to create a return label for your order at welovebags.com but the portal initially did not work, you can try again now. Since we access the shipping provider's software directly, there may occasionally be some difficulties.
In this article, we explain how to conveniently create your free return label online and which steps are important for this.
Create a Return Label Online
To return your order without any problems, please use the return portal at www.welovebags.com/retoure. There you simply enter your order number and postcode and receive a free return label to print out.
If you return items from outside Germany, you will bear the return shipping costs yourself and cannot use the portal.
Important Notes for the Return
Please observe the following points when returning items so that your return can be processed smoothly:
- Be sure to include the delivery note of the order with your return.
- Send the items in their original condition, unused and with all tags attached.
- Pack the items carefully to avoid transport damage.
Problems with the Return Portal?
If you continue to have difficulties creating the return label via our portal, please try again at a later time. Our systems are currently stable and we are constantly working to improve the service for you.