If you have received a defective product from welovebags.com and a repair or replacement is not possible, we offer you a refund. In this article, we explain how you can request the refund and what information we need for this.
When will I receive a refund instead of a replacement?
If your defective product cannot be repaired and no replacement is available, we will refund the purchase price. This ensures that you are compensated quickly and without complications.
How can I request my refund?
After reviewing your complaint, we will contact you by email. Please make sure to check your inbox regularly.
Important notes about the refund
Normally, the refund is made using the original payment method used for the order. If this is not possible for legal reasons, the refund will be made exclusively by bank transfer to the specified account. Please ensure your bank details are correct to avoid delays.
Once the refund has been processed, you will receive a confirmation from us.