Do I have a warranty on my items?
For defective products, you have warranty rights under statutory regulations. The standard warranty period for newly purchased goods is 2 years. We are happy to support your right to subsequent performance and to flawless goods. Unfortunately, due to the seasonal availability of the goods, exchanges are often not possible.
If defects are found, it may also happen that we pass the item on to the manufacturer for repair. In the case of a warranty claim, all repair costs will be covered. However, processing times on the manufacturer's side may be longer.
What can I do after the warranty has expired?
After the warranty has expired, you can make a claim directly with the manufacturer, provided there is a guarantee or goodwill arrangement. Contact the manufacturer with proof of purchase, a description of the defect, and photos of the defective item. Unfortunately, we cannot accept liability beyond the statutory warranty period.
Can I repair the item myself?
Minor defects can be fixed with some DIY skills. For selected brands, we keep spare parts available. Contact customer service with a description and pictures for further steps.
Can I have the item repaired myself?
Minor defects can be repaired by a local repair service. Contact customer service with a description, pictures, and a cost estimate for further steps. If the repair costs are covered, the costs will be reimbursed upon submission of the receipt.
Can my warranty start again?
Generally, your warranty does not start again; however, there are exceptional cases.
Claims for defective suitcases, bags, and accessories
At welovebags.com, the reliability and durability of our products as well as friendly customer service for travel enthusiasts and fashion-conscious customers are our focus. If your item ever has a defect, please use our specially set up claims form so that we can process your request quickly.
How to submit your claim
- Open the online claims form at the following link: https://service.welovebags.com/hc/requests/new?ticket_form_id=45956121305105
- Please complete the form fully and truthfully. Provide all necessary information about your defective product, the purchase date, and the defect.
- Upload photos of the defective item to document the damage.
- Submit the form. You will receive a confirmation of receipt by email.
Processing time and contact with customer service
Our customer service will then contact you to clarify the further procedure. Processing times can vary significantly depending on the case and manufacturer.
For questions or further assistance, please feel free to contact our customer service via the contact form.
Important notes
Please submit claims exclusively via the official online form.
Without registration and form submission, we cannot process your request.
Keep your proof of purchase and packaging, as these may be required for the claims review.
Please also read our warranty and return policies on the website so that you know your rights.
We at welovebags.com thank you for your trust and strive to provide you with durable and fashionable travel companions as well as first-class service at all times.