FAQ

General Information

• I want to return my item. How can I do that?
• What is a TSA lock?
• I can only add a limited number of items to the shopping cart – why is this?

Payment Methods

• Credit Card
• Prepayment by Bank Transfer
• Sofortüberweisung

Delivery & Shipping

• Which countries do you deliver to? What are the shipping costs?

My Order

• What is the status of my order?
• Can I change my order afterwards?
• Can I cancel my order myself?
• Can I only order online or are there other options?

My Account

• Where can I find my invoice?
• Where can I find my invoice?
• How do I create a customer account?
• How do I log into my customer account?

Returns & Refunds

• How can I return my order?
• How is the refund processed when returning the item?
• How do I get my money back?
• When will I receive my refund?
• I don't have a printer and cannot print the label?
• Is the return free of charge?

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Claims

• Have you received damaged or incomplete goods?
• Manufacturers often also offer direct processing for complaints. What does that mean?
• Is there a discount for minor defects?
• How long does the warranty last?

Consulting

• Are there different types of TSA locks?
• What is a TSA lock?