Every item comes with a statutory two-year warranty from the retailer. If defects are found, the item will be sent to the manufacturer for repair. In the case of a warranty claim, all repair costs will be covered. Processing times may be longer.
How do I claim a defective product at welovebags.com?
At welovebags.com, we place great importance on quality and customer satisfaction. If a product purchased from us is defective, here we explain how you can submit your claim quickly and easily.
Requirements for a claim
Before submitting a claim, please ensure you have the original invoice ready and have written a brief description of the defect. This will greatly facilitate the processing of your request.
Step-by-step guide to submitting a claim:
- Go to our Claim Center at https://service.welovebags.com/hc/requests/new?ticket_form_id=45956121305105
- Complete the online form fully and truthfully.
- Upload a copy of your invoice as well as a photo or description of the defect.
- Submit the form and wait for our response.
Processing time and next steps
After submitting your claim, you will receive feedback from our customer service within 10 working days. This will inform you how the further process will proceed and what options are available to you, such as repair, replacement, or refund.
Additional tips for a successful claim
- Keep the original packaging in case a return is necessary.
- Return the defective product securely packed after consultation.
- Document all correspondence with our customer service for tracking purposes.
At welovebags.com, we want you to be completely satisfied with your travel luggage and our products and are here to support you reliably with claims.