If your order from welovebags.com has already been dispatched, unfortunately we can no longer stop the delivery. If your order has not yet been shipped, our customer service team will be happy to help stop the shipment. For technical reasons, you are unfortunately unable to cancel your order yourself.
Please always contact our customer service in writing.
However, there are options for us to arrange a return in order to enable a refund.
Cancel order after shipment – options
Once your shipment has left our warehouse, we can no longer interrupt the delivery process with DHL. Nevertheless, you have the following options:
- Acceptance of the goods: If we can no longer stop the shipping process, you can arrange a return shipment to our parcel centre. Please use the normal return options for this.
- Refusal upon delivery: You can refuse to accept the package directly from the delivery person.
The package will then be sent back to us. - Digital refusal of delivery via DHL:
As soon as you have the tracking number, you can refuse the delivery online. The package will then be automatically returned to us. After the return has arrived at our warehouse, you will receive a refund of the purchase price. There are no additional costs for you in Germany.
What happens after the return?
As soon as the package has arrived back at welovebags.com, your refund will be processed automatically. The credit will be made to the original payment method and may take a few working days depending on the bank and processing time at the logistics centre.